Privacy Notice

• The pages you call up, your “click behavior”;
• Achievement of “goals” (conversions, e.g., newsletter registrations, downloads, purchases);
• Your user behavior (e.g., clicks, time spend, bounce rates);
• Your approximate location (region);
• Your IP address (in abbreviated form);
• Technical information about your browser and the end devices you use (e.g., language settings, screen resolution);
• Your internet provider; and
• The referrer URL (the website/advertising medium from which you came to this website).

On our behalf, Google will use this information to evaluate your (pseudonymous) use of our Sites and Apps to compile reports on the activities. The reports provided by Google Analytics are used to analyze the performance of our Sites and Apps.

The recipient of the data is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. More information about the contractual arrangements for the processing of personal data with Google can be found at https://privacy.google.com/businesses/processorterms/ and https://privacy.google.com/businesses/controllerterms/ . Access by US authorities to the data stored by Google cannot be ruled out.

The information generated by the cookies about your use of the Sites and Apps will be transmitted to and stored by Google on servers in the United States or other countries outside the EEA. For more information about the safeguards implemented with Google for international data transfers, please
visit https://privacy.google.com/businesses/processorterms/ .

You can prevent the collection of data generated by the cookie and related to your use
of our Sites and Apps (including your IP address) and the processing of this data by
Google by not providing your consent to the setting of the cookie at Cookie Preference
Center or for website-based use, downloading and installing the browser add-on to
disable Google Analytics [ HERE ].

 

It cannot be ruled out that Google uses the data described in this section for its own purposes and links it to other data such as possibly existing Google accounts. For more information about Google Analytics’ terms of use and Google’s privacy notice, please visit https://marketingplatform.google.com/about/analytics/terms/gb/ and https://policies.google.com/?hl=en .

 

• With our affiliated companies, installers, retailers and dealers, including subsidiaries of such companies;
• With our third party service providers that provide business, professional or technical support functions for us and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them;
• With our third-party hosting service/s (e.g., cloud providers), which store personal information on our behalf. For example, your personal data, including video and audio data, will be shared with our third-party cloud hosting providers and stored on such providers’ platforms, and such cloud providers may have access to your personal data stored on their platforms.
• With our agents, licensees, and other companies that assist us in providing a product or service to you, including, but not limited to, making your purchase and installation; providing you with customer assistance; processing and/or confirming your transactions; providing you with the services you requested; assessing creditworthiness; billing and collecting any amounts owed in
  connection with your account or products or services purchased; or recovering any monies due, such as through debt collection agencies;
• With our select licensees, affiliates, retailers and business partners that we believe may have offers of interest to you, including for their own marketing purposes;
• As necessary if we believe that there has been a violation of our terms of use or of our rights or the rights of any third party;
• To respond to judicial process or provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law;
• With authorized users of a connected device, which, depending on their level of permission, may receive your user profile data and have access to device history logs within the App. If you do not wish to share this data with other authorized users, you may decline the invitation you received to use the App;
• As otherwise described to you at the point of collection or with your consent when required by applicable law and regulations; and
• With a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal data held by one or more of our entities about our users is among the assets transferred. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal data provided through the Services in a manner that is consistent with this Privacy Notice.

• necessity to fulfill our legitimate business purpose;
• prescription by applicable laws, stated in the contract and other legal obligations; and
• legal or regulatory obligation or investigation.

Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

YOUR OPTIONS AND ACCESS TO YOUR PERSONAL DATA
To “opt out” of receiving future e-mail marketing messages from CG, you can click on the “unsubscribe” link at the bottom of an e-mail marketing message or by clicking here. To access, review, or update your information stored by CG, you may visit the Account Profile page on the Sites and Apps, where you can view, update, or change your personal data and update your member profile, password, and associated information. You can manage your preferences with regard to our use of Cookies via our Cookie Preference Center on our Sites and Apps. For myQ App users, data control options may also be available within the MyQ app privacy dashboard.

If you have any additional questions concerning access to or updating your personal data, please contact us at the information provided in the “Contact Information” section below.

Under applicable law and regulations, you may, exercise certain rights at any time, as
described below.

For Residents of the European Union / European Economic Area
You may at any time exercise certain rights you may have under applicable law and regulation, including the following rights:

• You have the right to request access to your personal data, which includes the right to obtain confirmation from us as to whether or not personal data concerning you is being processed, and where that is the case, access to the personal data and information related to how it is processed;
• The right to rectification or erasure of your personal data, which includes the right to have incomplete personal data completed, including by means of providing a supplementary statement, and certain rights to request us to erase your personal data without undue delay;
• The right to restrict or object to processing concerning your personal data, which includes restricting us from continuing to process your personal data under certain circumstances (e.g., where you contest the accuracy of your personal data, processing is unlawful, your personal data is no longer needed for the purposes of processing, or you have otherwise objected to processing related to automated individual decision-making);
• The right to data portability, which includes certain rights to have your personal data transmitted from us to another controller;
• Where data processing is based on your consent, the right to withdraw consent at any time; and
• The right to lodge a complaint with a supervisory authority.

• Information about Collection, Use, Sale, Sharing or Disclosure: You have the right to be informed of the categories of personal data that we collect about you, the purposes for which the categories of personal data are collected or used and whether we sell or share such personal data. You also have the right to be informed of the length of time we intend to retain each category of personal data.
  • Notice of and Access to Your Personal Data: You have the right to request that we disclose the categories of personal data that we collect about you; the categories of sources from which your personal data is collected; the business or commercial purpose for collecting, selling or sharing your personal data; the categories of third parties to whom we disclose your personal data; and the specific pieces of personal data that we collected about you. Once we have verified your identity, we will disclose the specific pieces of personal data we collected about you, which will be made in writing and delivered through your account with us, if you maintain such an account. If you do not maintain an account with us, we will provide such information electronically, at your option, in a readily useable format that allows you to transmit the information from one entity to another entity without hindrance.
• Deletion Request Rights :You have the right to request that we delete any of your personal data that we collected from you and retained, subject to certain exceptions.
• Personal Data Sales and Sharing Opt-Out Rights: You have the right to opt out of the sale and sharing of your personal data. You can exercise this right by completing our web form .
• Correct Inaccurate Personal Data : You have the right to request that we correct any of your personal data that we maintain about you.

To exercise your right to access, delete, or correct your personal data as described above, we need to verify your identity or authority to make the request and confirm the personal data relates to you. To verify your identity, we may ask you to provide your full name, telephone number, and address.

Only you or an authorized agent (“Authorized Agent”) may make a verifiable consumer request related to your personal data. Your Authorized Agent may be any natural person or business entity registered with the Secretary of State of California that you have authorized to act on your behalf. When an Authorized Agent is submitting a request on your behalf, we require your Authorized Agent to provide evidence of their entitlement, which must include information sufficient to identify you and the purpose of the request, and at least one of the following:

• Written and signed permission designating the Authorized Agent to act on your behalf. You must verify your identity with us and directly confirm with us that you have provided the Authorized Agent permission to submit the request;
• Evidence that you have provided the Authorized Agent with power of attorney pursuant to the California Probate Code; or
• Proof that the Authorized Agent is a person or business entity registered with the California Secretary of State and that you have authorized such person or business entity to act on your behalf.

Absent such documentation, we reserve the right to refuse to comply with third-party requests for information.

You also may make a verifiable consumer request on behalf of your minor child.

• Non-Discrimination or Retaliation: Unless permitted by applicable law, we will not retaliate or discriminate against you for exercising any of your privacy rights under California or applicable law, including by denying you goods or services; charging you different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; providing you a different level of quality of goods or services; or suggesting that you will receive a different price or rate for goods or services or a different level of quality of goods or services.

If you are a California resident and would like to request a copy of this notice or exercise your rights under California law, please contact us:

• Click here to visit our Consumer Rights Requests web form
• Requests can be submitted by postal mail, phone or email to:

The Chamberlain Group, LLC
Attn: Compliance Department

300 Windsor Drive

Oak Brook, IL 60523

Telephone: 833-620-0260

Email: [email protected]

CG will confirm receipt of the request within 10 days and explain how it will process the request. CG will then respond to the request within 45 days. CG may require an
additional 45 days (for a total of 90 days) to process your request, but in those situations, CG will provide you a response and explanation for the reason it will take
more than 45 days to respond to the request. Non-affiliated third parties are independent from CG and if you wish to receive
information about your disclosure choices or stop communications from such third parties, you will need to contact those non-affiliated third parties directly.

Disclosures of Your Personal Data for a Business Purpose
In the twelve months preceding the effective date of this Privacy Notice, we may have disclosed the following categories of your personal data for a business purpose to the following categories of third parties:

Categories of Personal Data	Categories of Third Parties
Personal Identifiers (e.g., name, address, email address, telephone, or mobile number)	Affiliated companies and subsidiaries; Business Partners, which may include, for example, our retailers, dealers, and integration partners; Service Providers who provide professional or technical support functions;   . Logistics suppliers; User you authorize or who have authorized you to use a connected device or product through our App; Marketing partners, which may include, for example, entities that assists us with market research or online advertising; and Professional Service Organizations, such as an external auditor or law firm.
Personal Records (e.g., signature, contact details, user ID, or other similar information)	Affiliated companies and subsidiaries; Business Partners, which may include, for example, our retailers, dealers, and integration partners; Service Providers who provide professional or technical support functions; Logistics Supplier; Users you authorize or who have authorized you to use a connected device or product through our App; Marketing Partners, which may include, for example, entities that assist us with market research or online advertising; and Professional Service Organizations, such as an external auditor or law firm.
Protected Classification Information (e.g., age, sex, gender, nationality, date of birth, or marital status)	Business Partners, which may include, for example, our retailers, dealers, and integration partners; Service Providers who provide professional or technical support functions; and Marketing Partners, which may include, for example, entities that assist us with market research or online advertising.
Commercial Information (e.g., credit or debit card number or other financial information, information about products or equipment purchased, or charges you incur and other information related to your transactions)	Affiliated companies and subsidiaries; Business Partners, which may include, for example, our retailers, dealers, and integration partners; and Service Providers who provide professional or technical support functions.
Biometric Information (e.g., facial recognition or thumbprints)	Service Providers who provide professional or technical support functions. Affiliated companies and subsidiaries; Business Partners, which may include, for example, our retailers, dealers, and integration partners;
Audio or visual Information (e.g., video images and audio of you and those that come within range of your cameras)	Service Providers who provide professional or technical support functions.
[Approximate] Geolocation Information (e.g., computer, mobile device, or other electronic device used to access a Site or App)	Business Partners, which may include, for example, our retailers, dealers, and integration partners; and Service Providers who provide professional or technical support functions.
Internet Usage Information (e.g., browsing time, cookie information, Internet Protocol (“IP”) address, or website history)	Business Partners, which may include, for example, our retailers, dealers, and integration partners; and Service Providers who provide professional or technical support functions; and Marketing Partners, which may include, for example, entities that assist us with market research or online advertising.
User Account Information (e.g., CG account number, information you provide to us about authorized users of an account who may have access to a connected device or App, photographs (if you elect to upload one), or avatars which you choose to upload (if available))	Business Partners, which may include, for example, our retailers, dealers, and integration partners; Service Providers who provide professional or technical support functions; and Users you authorize or who have authorized you to use a connected device or product through our App;
Inferences Drawn from Personal Data (e.g., profile reflecting a person’s preferences, characteristics, trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes)	Business Partners, which may include, for example, our retailers, dealers, and integration partners; and Marketing Partners, which may include, for example, entities that assist us with market research or online advertising.

Sale or Sharing of Personal Data

In the twelve months preceding the effective date of this Privacy Notice, we may have sold or shared—as these terms are defined under California law—certain categories of your personal data to third parties. We may sell or share for valuable consideration certain categories of your personal data to our business partners (e.g., integration partners that supplement our Services and to whom you choose to link one of our products or Services). The categories of personal data we sell or share to business partners may include your personal identifiers; customer records; commercial information; and internet usage information; and user account information. To exercise your right to opt-out of the sale of your personal data to our business partners, please complete our Do Not Sell or Share My Personal Information form or contact us using the information provided in the “Contact Us”

section below.

Like many organizations, we engage services that deliver interest-based advertisements to you. In order to deliver these advertisements to you, we may make available or transfer your personal data (e.g., internet usage information, such as browsing history, online identifiers, such as an IP address, and inferences drawn about your use of ours or other services) to our marketing partners (e.g., entities that perform advertising or analytics services). You may request to opt out by filling out our Do Not Sell or Share My Personal Information form or by contacting us using the information provided in the “Contact Us” section below. You also may adjust your device or browser’s settings to limit how your internet usage data and device data is shared with third parties. Please refer to the “Information Collection” section, subsection “Cookies Used on the Services”, for references to tools for adjusting your preferences.

For Residents of Colorado, Connecticut, Utah, and Virginia
For users residing in Colorado, Connecticut, Utah, and Virginia, you also have rights with respect to the personal data that CG collects about you. In addition to the rights that are available to residents of California, if you are a resident of one of these states, you may also have the right to: 

• Opt. out of the processing of your personal data for the purposes of targeted advertising and for profiling in furtherance of decisions, including, for residents of Connecticut, solely automated decisions, that produce legal or similarly significant effects; and
• Right to appeal any decision or indecision related to the exercise of any right the consumer is granted under the applicable state law

If you would like to exercise any of your rights under applicable law (including the right to appeal), please use the same methods stated within the “Contact Information” section below.

For Residents of Nevada
Nevada law gives residents of Nevada the right to request that a company not sell their personal data for monetary consideration to certain other parties. This right applies even if their personal data is not currently being sold. If you are a resident of Nevada and wish to exercise this right, please send an email with the subject line “Nevada Resident Do Not Sell Request” to [email protected].

For Residents of Australia and New Zealand

Storing and disclosing your Personal Information

Residents of Australia and New Zealand accessing and using the Sites are notified that your Personal Information may be held and processed overseas. Overseas countries where your data may be stored include the United States (as The Chamberlain Group, LLC is headquartered in Illinois) and other locations where Chamberlain has operations. When we pass on or share your Personal Information in this way, we take steps to ensure it is treated in the same way that we would treat it and we comply with applicable law. Where reasonably possible, we seek to work with information and records from which Personal Information has been removed.

Requests for access to your Personal Information and complaints about privacy

You may wish to contact us to request access to your Personal Information, to seek to correct it or to make a complaint about privacy. Our contact details are set out below.

We will respond to your request for access to Personal Information we hold about you as soon as we reasonably can, including if we are unable to provide you with access (such as when we no longer hold the information).

We do not impose any charge for a request for access, but we may charge you a reasonable fee for our costs associated with providing you with access and retrieval costs.

For complaints about privacy, we will establish in consultation with you a reasonable process, including timeframes, for seeking to resolve your complaint.

For Residents of Canada

In this section of the Privacy Notice, the term “personal information” includes, the meaning given to “personal information” under the Personal Information Protection and Electronic Documents Act, (S.C. 2000, c. 5).

Using Personal Information
If we use your personal information to contact you and you would prefer us not to, or if you indicate a preference for a method of communication, please let us know and we will respect your preference. When your choice is to continue to deal with us, we take it that you agree to and consent to us using your personal information, providing we follow the approach we explain in this Privacy Notice and comply with the law.

Storing and disclosing your personal information
Residents of Canada accessing and using the Sites are notified that your personal information may be collected, stored and processed by CG and its service providers located in other countries, include the United States (as The Chamberlain Group, LLC is headquartered in Illinois), Germany, France, the United Kingdom, Scandinavia, the Benelux, Southern and Eastern Europe, the Middle East, South Africa, Australia, New Zealand, Mexico, Central and South America, Singapore and China. When we transfer your personal information in this way, we take steps to ensure it is treated in the same way that we would treat it and we comply with applicable law. Where reasonably possible, we seek to work with information and records from which personal information has been removed. If you would like to receive more information about our use of service providers globally, please contact us at the address listed below.

Requests for access to your personal information and complaints about privacy

You may wish to contact us to request access to your personal information, to seek to correct it or to make a complaint about privacy. Our contact details are set out below. To guard against fraudulent requests for access and deletion, we will require information that we determine is sufficient to allow us to confirm the identity of the person making the request before granting access or making corrections. We will respond to your request for access to personal information we hold about you as soon as we reasonably can. Your right to access is not absolute. We may refuse access as permitted under applicable Canadian law, including in situations where access:

• May disclose:
  • The personal information of another individual; or
  • Trade secrets or other business confidential information;
• Is subject to attorney-client or litigation privilege or a professional privilege or
  obligation;
• Does not exist, is not held, or cannot be found by CG;
• Could reasonably be expected to threaten the life or security of another individual; or
• May harm or interfere with law enforcement activities or other investigative or regulatory functions of a body authorized by statute to perform such functions.

We do not impose any charge for a request for access, but we may charge you a reasonable fee for our costs associated with providing you with access and retrieval costs. Where you are granted access and you demonstrate that the personal information that we hold about you is incorrect or incomplete, we will correct or supplement it, as applicable.

For complaints about privacy, we will establish in consultation with you a reasonable process, including timeframes, for seeking to resolve your complaint.

LINKS TO OTHER WEBSITES
The Sites, Apps, and email messages from us may contain links to third-party websites and “apps”, which may have privacy policies that differ from our own. You should be aware that the collection, retention and use of any data you provide on these websites will be governed by the Privacy Notice of the company providing the website and not by this Privacy Notice. CG therefore encourages you to read the privacy statements and terms and conditions of linked or referenced websites and apps you enter. These third-party websites and apps may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data or solicit personal data. We are not responsible for the practices of such websites or apps.

PUBLIC FORUMS
Any information you may disclose in blogs, on message boards, in chat rooms, or on other public areas on a Site, App, or other third-party website that the Site or App may link to, becomes public information. Please exercise caution when disclosing personal data in these public areas. We reserve the right to remove any posting or content in a posting at our sole discretion.

CHILDREN’S PRIVACY

Protecting children’s privacy is important to us. We do not direct our Sites or Apps to, nor do we knowingly collect any personal data from, children under the age of 13 (or 16 where applicable by law). If we learn that a child has provided personally identifiable information to a Site or App, we will use reasonable efforts to remove such information from the files of such Site or App. If you believe we might have any information from or about a child, please contact us at [email protected].

DATA SECURITY
We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and Site and App visitors. While we make every reasonable effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.

CONTACT INFORMATION
We hope this Privacy Notice answers your questions about our collection, use and disclosure of your personal data. If you have additional questions about this Privacy Notice or the practices described herein, you may contact us at:

• Click here to visit our Consumer Rights Requests webform
• For individuals in the U.S. and Canada, contact us by postal mail, phone, or email at:
  The Chamberlain Group, LLC
  Attn: Compliance Department
  300 Windsor Drive
  Oak Brook, IL 60523
  833-620-0260
  Email: [email protected]

• For individuals in the EU or EEA, contact us by postal mail, phone, or email to:
  Chamberlain GmbH
  Saar-Lor-Lux-Str.19
  D-66115 Saarbrucken
  Email: [email protected]
  +(49) 681 87080-0

Should you have any questions or concerns about this Privacy Notice and our privacy practices, you may also contact the Data Protection Officer of Chamberlain GmbH at:

Dr. Sebastian Kraska Rechtsanwalt,
Dipl.-Kfm.
Externer Datenschutzbeauftragter

IITR Datenschutz GmbH
Marienplatz 2
80331 München, Germany(49) 89-1891-7360

[email protected]
Sitz: Eschenrieder Str. 62c, 82194 Gröbenzell

Registergericht: Amtsgericht München
Handelsregisternummer: HRB 170081
Geschäftsführer: Dr. Sebastian Kraska
USt.-ID. GmbH: DE256675995
USt.-ID. RA: DE814144498

• For individuals in Australia and New Zealand, contact us by postal mail, phone, or email to:
  Chamberlain Group
  1/75 Epping Rd
  North Ryde, NSW, 2113
  [email protected]
• For individuals in the Middle East, contact us by postal mail, phone, or email to:
  Chamberlain Group
  Attn: Compliance Management
  300 Windsor Drive,
  Oak Brook, IL 60523
  +1-833-620-0260
  Ordinary Mail – Middle East:
  Chamberlain Group,
  PO Box 454495
  [email protected]

REVISIONS TO THIS PRIVACY NOTICE
CG reserves the right, at its sole discretion, to change, modify, add, remove, or otherwise revise portions of this Privacy Notice at any time. If we do, we will make you aware of the change(s) on the Site or App by including a copy to the previous version of the Privacy Notice. The date this Privacy Notice was last revised is identified at the top of the page. Your continued use of the Site or App following the posting of changes to these terms means you accept these changes. If we change this Privacy Notice in a material way, we will provide appropriate notice to you.